Cancellation Policy

We understand that life can be unpredictable, and plans may change. However, to ensure the best possible experience for all our clients and to maintain the efficiency of our schedule, we kindly ask for your cooperation with our cancellation policy:

Cancellation Notice:

We require a minimum of 24 hours notice for all appointment cancellations or rescheduling requests. This allows us to offer the appointment slot to another client who may be on our waiting list. 

Late Cancellations/No Shows:

Appointments cancelled with less than 24 hours notice or clients who fail to show up for their appointment will be subject to a cancellation fee equivalent to $50.00. 

Confirmation Calls/Texts:

We will send a reminder text and or email 48 hours prior to your scheduled appointment to confirm your attendance. Please respond to confirm or reschedule your appointment if necessary. 

Emergency Situations:

We understand that emergencies may arise, and exceptions may be made on a case-by-case basis for genuine emergencies. Please contact us as soon as possible if you are unable to make your appointment due to unforeseen circumstances. 

Late Arrivals:

Clients arriving more than 15 mins late for their scheduled appointment may be asked to reschedule, and the cancellation policy will apply. 

We appreciate your understanding and cooperation with our cancellation policy. By adhering to these guidelines, you help us maintain the highest level of service for all our clients. If you have any questions or need to change your appointment, please don’t hesitate to contact us. 

Thank you for choosing The Glo Alchemist for all of your skin and laser needs!